Reservations must be confirmed with a 50% deposit. For your convenience, we accept payments in cash, Gcash, Paymaya, and over-the-counter or online bank transfers through BPI and BDO.
Balance is to be settled upon check-in.
Guests must be at least 18 years old to reserve a room. Minors must be accompanied by an adult to stay with us.
For security purposes, please provide a valid government photo ID at check-in.
A refundable deposit of 2,000 will be collected upon check-in to cover incidentals.
Each pool side villa is designed for six guests. One additional guest can be accommodated subject to an extra bed charge of 1,000/person per night.
The Main House can comfortably accommodate 10 guests.
Standard check-in is any time after 2:00 PM
Standard check-out is strictly before 11:00 AM
Early check-in is possible, subject to room availability, and also subject to a 500 per hour charge.
Late check-out is possible, subject to room availability, and also subject to a 500 per hour charge, or a full day's rate if checking out beyond 2 PM.
We ask that guests contact us as far in advance as possible regarding early arrivals and late departures. If the resort is unable to accommodate your request, your luggage can be securely stored with us with our compliments.
Guests may cancel or reschedule their bookings at least 10 days before their scheduled arrival date free of charge.
Rebookings shall be accepted within a one year period from the original booking date. The first rebook shall be considered final, and free of charge. Succeeding rebookings shall be charged a 2,000 admin fee.
Rescheduling is subject to availability of villas on the new chosen date. Additional fees may be collected depending on seasonal rates. If the rates are higher on the preferred new date then the difference between the previous and new rate shall be collected.
Cancellations or rebookings done within 10 days or less of booking date shall be allowed, but subject to a rebooking/cancellation fee amounting to 50% of your total reservation. If the cancellation or rebooking is done within 48 hours of booking date, then the reservation fee shall be forfeited.
If the resort cancels your reservation for reasons beyond our control (force majeure / acts of nature**) you shall be eligible for a refund subject to an admin fee of 1,000 per villa.
Refunds can be made via Gcash, Paymaya, or through online banking subject to relevant transfer or convenience fees. Our staff will contact you regarding the pertinent details.
We provide ample parking space for guests in our private parking lot outside of the property. It is 3-5 minutes away from the resort.
ZILI Pine Villas reserves the right to modify these policies at any time without prior notice.
Guests are encouraged to view this policies page prior to check-in to ensure they are updated of any changes that may affect their reservations.
While we strive to provide a safe space for your vehicles, please ensure that you secure your belongings. Management shall not be liable for any loss or theft while your vehicles are parked.
**Force Majeure / Acts of Nature pertains to events beyond control of the resort including but not limited to: typhoon, flooding, earthquake, fire, war/civil disobedience, pandemic/disease outbreaks, government controls / checkpoints, power outages, etc.